Case studies — Student engagement in action

See how universities and colleges use Gecko to simplify their work and connect with more students. Explore the challenges they faced, what they changed and the difference it made.

University of Manchester

University of Manchester Integrates Gecko With Microsoft Dynamics to Streamline Student Journeys

University of Manchester Integrates Gecko With Microsoft Dynamics to Streamline Student Journeys

The University of Manchester uses Gecko alongside Microsoft Dynamics to manage tens of thousands of student journeys, from open days to graduation, through a fully integrated approach.

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University of Dundee

University of Dundee Boosts Open Day Bookings by 220%

University of Dundee Boosts Open Day Bookings by 220%

The University of Dundee uses Gecko to automate open day bookings and communications, increasing attendance and check-ins while dramatically reducing event setup time.

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Education Partnership North East

How EPNE Uses Gecko as a CRM to Transform Student Recruitment

How EPNE Uses Gecko as a CRM to Transform Student Recruitment

Education Partnership North East uses Gecko as a central CRM to automate recruitment, events and communications, delivering measurable growth with a small team.

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Northumbria University

How Northumbria Uses Timely Texts to Boost Attendance and Applications

How Northumbria Uses Timely Texts to Boost Attendance and Applications

Northumbria University uses SMS tools to lift event attendance, improve email engagement and drive applications through timely, targeted texts.

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Northumbria University

Doing More With Less: How Northumbria University Maximises Resources With Gecko

Doing More With Less: How Northumbria University Maximises Resources With Gecko

Northumbria University uses Gecko’s intuitive interface to run a self-service CRM model, helping a small team support effective student communications despite tight resources.

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University System of Georgia

Gecko Chatbots Support 30,000 Online Students at eCampus USG 24/7

Gecko Chatbots Support 30,000 Online Students at eCampus USG 24/7

eCampus USG uses Gecko’s AI chatbots to support 30,000 online students around the clock, reducing pressure on live agents and cutting staff training time in half.

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University of Leeds

University of Leeds Boosts Event Attendance With Targeted Student Messaging

University of Leeds Boosts Event Attendance With Targeted Student Messaging

The University of Leeds uses Gecko to promote events through targeted messaging, improving attendance and reducing manual admin for staff.

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Amarillo College

Amarillo College Chatbot Answers 96% of Student Queries With Gecko

Amarillo College Chatbot Answers 96% of Student Queries With Gecko

Amarillo College uses Gecko’s AI chatbot to automate student support, cutting live chat demand and giving students instant answers 24/7.

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University of Glasgow

Saving 9,000 Staff Hours With AI Powered Student Support

Saving 9,000 Staff Hours With AI Powered Student Support

Glasgow launched two Gecko chatbots (Gilbert since Nov 2020 and a Short Courses Bot since late 2021) to handle nearly 100k unique conversations, save ~9,000 staff hours, raise success rates to ~95%, and improve student satisfaction within 12 days.

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