AI Built for Higher Ed
Leverage the power of artificial intelligence to enhance student engagement, automate routine tasks, and gain deeper insights. Gecko's AI is integrated across the platform to elevate your institution's capabilities.
AI-powered chatbot
Provide 24/7 automated support across all channels with high accuracy.
Intelligent analysis
Gain insights from conversations with sentiment analysis and auto-tagging.
Multilingual support
Communicate effectively with students in over 50 languages instantly.
Ready to harness AI? Here's what it helps you overcome.
Explore the common higher education challenges addressed by Gecko's integrated AI capabilities.
Staff Overload
Teams bogged down by repetitive inquiries struggle to focus on complex student needs.
Limited Availability
Inability to provide instant support outside standard office hours or across time zones.
Language Barriers
Difficulty supporting a diverse international student body effectively.
Inconsistent Information
Varied responses from different staff or outdated knowledge bases lead to confusion.
Slow Response Times
Delays in answering simple questions negatively impact student engagement.
Data Underutilization
Valuable insights hidden within vast amounts of interaction data remain untapped.
Your Automated Frontline
Deploy an AI-powered chatbot that handles student inquiries across web, social, and SMS channels with remarkable accuracy. Reduce staff workload while providing instant, 24/7 support.
High Automation
Handle up to 96% of conversations autonomously.
Smart Handoff
Seamlessly transition complex queries to human agents.
Low Maintenance
Keep knowledge updated via automated website scraping.
Unlock Conversation Insights
Go beyond simple interactions. Leverage AI for sentiment analysis and automatic tagging of conversations to understand student needs and trends at scale.
Sentiment Analysis
Gauge student sentiment automatically within conversations.
Automatic Tagging
Categorize interactions for easier reporting and trend identification.
Conversation Summaries
Provide quick context for agents during human handoffs.
Speak Every Student's Language
Break down language barriers effortlessly. Gecko's AI supports communication in over 50 languages, providing equitable access to information for your diverse student body.
Instant Translation
Communicate in multiple languages without manual translation.
Wide Language Support
Engage students from diverse backgrounds in their native tongue.
Cost-Effective Scaling
Expand global reach without proportional increases in translation costs.
AI Across the Platform
Experience the benefits of AI woven throughout your engagement toolkit.
AI in Live Chat
Assist human agents with response suggestions and context summaries.
AI in Texting & Social
Provide automated instant replies and handle routine inquiries.
AI in Shared Inbox
Automatically categorize messages and suggest routing options.
Questions smart folks like you asked about Gecko's AI
If we were in your shoes, these are the questions we'd ask.
AI Across Your Institution
Gecko's AI capabilities enhance operations and engagement across various departments.
Admissions
Handle high inquiry volumes, qualify leads, and provide 24/7 support.
Student Services
Offer instant answers on advising, financial aid, and campus resources.
International Office
Provide multilingual support and information for global students.
IT Helpdesk
Automate responses to common technical support questions.