Customer Stories

El Camino College Revives Phone Conversations Through Gecko with Amazing Results

El Camino College was on a mission to boost admissions and scholarship applications and it found that getting students on the phone through Gecko had remarkable results.

Gecko’s Chatbot Enables the University of Birmingham Dubai Field Enquiries 24/7

The team at the University of Birmingham Dubai use Gecko's AI chatbot to provide 24/7 service, saving 1,081 working hours in the process.

Pikes Peak State College cuts multiple software subs after Gecko makes them redundant

Pikes Peak were relying on multiple software platforms, each requiring different logins, training and licences. When it discovered that Gecko could cover the work of all of these, it reduced its tech subscriptions, cut costs and made much better use of its resources, while communicating more efficiently and effectively with its students.

Gecko helps Queen’s University Belfast Transform its Virtual, International and On-Campus Events

Queen’s University Belfast’s digital marketing and student recruitment teams had to carry out multiple menial tasks pre- and post-events. Since adopting Gecko, its virtual, international and on-campus events are now quicker and easier to coordinate and more enjoyable for staff and students.

Gecko helps the University of Chichester’s small team manage all it's student recruitment and comms

The University of Chichester wanted to enhance its comms output using the latest automated technology and it had to do this on a small budget. This put the big-name CRMs out of reach, but Gecko has proven to be a more effective and cheaper alternative and it has significantly improved the student journey for students and staff.

Cardiff Metropolitan University can now answer student inquiries 24/7 thanks to its Gecko chatbot

Cardiff Metropolitan University handled over 100 conversations out-of-hours in just one week, thanks to its Gecko chatbot. Consequently, it can now build stronger relationships with potential international students in other time zones.

Ulster University streamlines UCAS and clearing with smart automation

Ulster University revolutionized its admissions process by implementing Gecko to automate and streamline both UCAS applications and clearing. The platform transformed their largely manual, email-based system into an efficient automated workflow that maintains personalized communication with applicants while saving significant staff time and reducing administrative burden.

By integrating Gecko with Microsoft Dynamics the University of Manchester guarantees a super-efficient student journey

The University of Manchester uses Gecko in conjunction with Microsoft Dynamics to seamlessly manage tens of thousands of students from that initial inquiry through to graduation.

The University of Dundee boosts open-day bookings by 220% with Gecko

Since deploying Gecko to automate and manage its large-scale events, the University of Dundee has seen open-day bookings surge by 220%. The implementation has increased check-in rates from 50% to over 80% whilst reducing event setup time from 2 days to 30 minutes, meaning staff now have much more time to focus on putting on the best events.

EPNE leverages Gecko as a powerful CRM with award-winning results

Using Gecko, Education Partnership North East transformed their student journey from fragmented manual processes into a streamlined experience. With a small team managing outreach to enrolment, EPNE achieved significant gains. They doubled event bookings, increased attendance and acceptances, and reduced withdrawals through automated personalized communications.

How Northumbria use timely texts to boost attendance, response and applications

Northumbria University leveraged Gecko's SMS capabilities to boost event attendance, email open rates, and application conversions by up to 10%, sending over 300,000 texts to enhance their marketing strategies.

Doing more with less: How Northumbria University maximizes resources with Gecko

Faced with stretched resources, Northumbria University's CRM team leveraged Gecko's intuitive UI to implement a self-service model. This empowered departments to manage engagement strategies independently, allowing the small CRM team to focus on high-impact tasks while maintaining effective student communications despite budget constraints.

Gecko chatbots support 30,000 online students at the University System of Georgia eCampus 24/7

Since introducing Gecko, 30,000 students, most of whom work remotely, are now kept up-to-date with their courses and the wider services available to them 24/7 and when they need further information they know it’s at their fingertips any time of the day or night.

The University of Leeds' events team never want to return to life without Gecko

Gecko revolutionized event management at the University of Leeds, saving significant staff time and dramatically increasing engagement. The platform facilitated thousands of event sign-ups and communications, leading to widespread adoption across the university.

Amarillo College uses Gecko chatbot to handle 96% of student conversations

Since implementing Gecko, live chats needing to be handled by agents dropped by 80% overnight, and with further training and the adoption of ChatGPT, is now achieving 96% success.

60 seconds to set up. Twelve days later? 1.5k students better served

Discover how the University of Glasgow tapped into the synergy of Gecko and the hottest thing in tech, ChatGPT, to turbocharge two unique chatbots.

24,245 questions answered whilst no-one was in the office

How University of California, Irvine answered 24,245 questions from students. Whilst no-one was in the office.

Implementing a chatbot without IT assistance

Got implementation fatigue? Find out how Amarillo College was able to implement their Gecko chatbot without having to rely on their IT team...

Leveraging live chat to support their students

Bunker Hill Community College is finding new ways of supporting their student community. They've leveraged live chat and have built a solid retention strategy in the process...

6 smart ways the Gecko platform helps Western Kentucky University with student engagement

Western Kentucky University are using Gecko to create engaging experiences for prospective students - even without a CRM!

Using Gecko and Slate in partnership to track every single prospect interaction

We dive into how the integration between Gecko and Slate enables NYU Grossman School of Medicine to track student engagement and estimate the likelihood of enrollment...

California University of Pennsylvania moves from a manual call process to an automated one to increase conversions and create a sense of belonging

How California University of Pennsylvania utilized Gecko call campaigns to make students feel like they belong...

How Sam Houston State University supercharged their higher education events strategy using Gecko

7 ways Sam Houston State University has innovated to deliver a great student experience at their recruitment events...

Middlesex University London transform Clearing with Gecko

Middlesex University diversified their platforms used to communicate with students during Clearing to meet their students where they are...

How Durham University drove up prospective student engagement with Gecko and Microsoft Dynamics 365

We recently caught up with Durham University, who told us how the integration of Gecko with their CRM, Microsoft Dynamics 365, has enabled them to level up their university events, save time, and even challenge student expectations about their institution…

Swapping calls for chatbots: how City, University of London used Gecko technology to streamline their Clearing process

City, University of London share how they transformed their Clearing process using the Gecko platform

The University of Bath integrate Gecko with Microsoft Dynamics

CRM integration may have been the hook, it was only the start of the University of Bath's journey with Gecko. Here’s how they transformed their online events over the past few years...

Technology drives 3% increase in enrollment

While US college enrollment has seen the worst decline in a decade, Arapahoe Community College is thriving. During Fall 2020, ACC increased enrollment by 3% vs 2019 having implemented Gecko chatbot to improve student engagement.

Less hard work, harder working events

When partnering with Gecko, the objective was to move in-person events online across 18 distinct campuses spread across the UK, and even an international branch in Hong Kong, using new technology.

Deliver a next level virtual experience.

Illinois Tech was looking for a way to make it easier for students to register for events while improving the back-end user experience for admissions counselors so they could make internal processes easier and faster.

Bridging the gap in social inequalities in Higher Education

Northumbria University Entry Scheme increased completion rates by 37.2%, boosted enrollment and reduced the administrative workload on their team with Gecko.

Gilbert the chatbot handles 7,500+ inquiries out of hours

The University of Glasgow levels up its student engagement with new Chatbot handling 12,723 student conversations and 7,500+ inquiries out of hours.

Integrating Gecko with Slate: how UCI get 360° visibility of their prospect interactions

Integrating Gecko with Slate has enabled UCI to unlock powerful insights and solve prospective student pain points in better, faster, and smarter ways. Here’s how they did it...

5 day chatbot implementation. 90 working days a year saved

Lamar University spent just 5 days saving themselves 90 working days a year. They implemented innovative technology to handle the FAQs from students which boosted team morale!

Learn how we've helped engage, recruit and retain students

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El Camino College Revives Phone Conversations Through Gecko with Amazing Results

Gecko’s Chatbot Enables the University of Birmingham Dubai Field Enquiries 24/7

Pikes Peak State College cuts multiple software subs after Gecko makes them redundant

Gecko helps Queen’s University Belfast Transform its Virtual, International and On-Campus Events

Gecko helps the University of Chichester’s small team manage all it's student recruitment and comms

Cardiff Metropolitan University can now answer student inquiries 24/7 thanks to its Gecko chatbot

Ulster University streamlines UCAS and clearing with smart automation

By integrating Gecko with Microsoft Dynamics the University of Manchester guarantees a super-efficient student journey

The University of Dundee boosts open-day bookings by 220% with Gecko

EPNE leverages Gecko as a powerful CRM with award-winning results

How Northumbria use timely texts to boost attendance, response and applications

Doing more with less: How Northumbria University maximizes resources with Gecko

Gecko chatbots support 30,000 online students at the University System of Georgia eCampus 24/7

The University of Leeds' events team never want to return to life without Gecko

Amarillo College uses Gecko chatbot to handle 96% of student conversations

60 seconds to set up. Twelve days later? 1.5k students better served

24,245 questions answered whilst no-one was in the office

Implementing a chatbot without IT assistance

Leveraging live chat to support their students

6 smart ways the Gecko platform helps Western Kentucky University with student engagement

Using Gecko and Slate in partnership to track every single prospect interaction

California University of Pennsylvania moves from a manual call process to an automated one to increase conversions and create a sense of belonging

How Sam Houston State University supercharged their higher education events strategy using Gecko

Middlesex University London transform Clearing with Gecko

How Durham University drove up prospective student engagement with Gecko and Microsoft Dynamics 365

Swapping calls for chatbots: how City, University of London used Gecko technology to streamline their Clearing process

The University of Bath integrate Gecko with Microsoft Dynamics

Technology drives 3% increase in enrollment

Less hard work, harder working events

Deliver a next level virtual experience.

Bridging the gap in social inequalities in Higher Education

Gilbert the chatbot handles 7,500+ inquiries out of hours

Integrating Gecko with Slate: how UCI get 360° visibility of their prospect interactions

5 day chatbot implementation. 90 working days a year saved