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How UCI Achieved an 88% Resolution Rate

At Gecko, we’re dedicated to revolutionising the way educational institutions manage their admissions processes. Recently, we had the pleasure of working with the Office of Undergraduate Admissions at University of California, Irvine (UCI). Here’s how Gecko made a significant impact, as shared by Brian Jue, Sr Associate Director, Undergraduate Admissions.

Streamlined Admissions Process

Gecko has had a transformative effect on UCI’s operations. Gone are the days of long lines and wait times. With Gecko, students and their families can now check application statuses and complete necessary forms seamlessly. The digital chalkboard is available 24/7, allowing anyone to ask questions to Peter the Anteater anytime, ensuring they receive timely and accurate information.

Flexible Communication Options

Understanding the need for personalized communication, Gecko provides multiple contact methods. Prospective students can reach out via text, request a callback, or schedule an in-person meeting. This flexibility ensures that everyone’s needs are met efficiently and effectively.

Efficient Implementation

Implementing Gecko was a straightforward and enjoyable experience. Our team worked closely with the university’s staff, ensuring a smooth implementation process and the immediate positive impact on operations.

Impressive Results

Within a month of implementing, the Office of Undergraduate Admissions has resolved over 13,371 conversations, achieving an impressive 88% resolution rate. This has resulted in a staggering 852 hours and 26 minutes saved—time that the staff can now devote to more meaningful interactions and strategic initiatives.

Outstanding Support

One of the standout features of Gecko is our responsive support team. In particular, our team’s efficiency and responsiveness in addressing any issues and helping leverage new features. Our commitment to their success has made a significant difference in their daily operations.

Gecko has not only improved the operational efficiency of the Office of Undergraduate Admissions but has also enhanced their ability to serve prospective students better. We’re proud to have transformed their admissions process and look forward to many more successful collaborations.

Want learn more? Get in touch, or visit ai.geckoengage.com.