Hit 200 dials per session, eliminate manual follow-up, and feel the love from your student callers.
Keep Slate at the center of your world by leveraging Gecko to run your student call campaigns. It’s a surefire way to boost your team’s productivity WITHOUT giving up on visibility of your activities in Slate.
Intrigued? Scroll down for 20 reasons why your call center will never be the same again.
You can use an external call center platform without giving up on what makes Slate awesome — having all your student touch-points accounted for (and usable in the rest of your comms plans).
There’s a time and a place for granular, call-specific stats like pick-up rate. But understanding how call campaigns influence big picture metrics like yield is where the value really lies — and a Slate integration is step one.
Run reports on your high-level metrics in Slate, then work backwards to see which Gecko-powered call campaigns influenced those metrics.
Having your CRM as the single source of truth means you can make the decisions that’ll improve how you operate. But only if all of your data is accounted for in there! With missing data, you’ll never know what you’ll never know, so you gotta trust that all calls have been synced to the student record.
You’re paying for your callers’ ability to showcase your institution over the phone. So free them up to do just that, rather than wasting time copy-pasting notes from one system to another.
Think of a simple formula: calling hours in → valuable outcomes out. While getting your data into Slate *is* a valuable outcome, you’d much rather maximize the time your callers are spending actually having conversations. So we don’t ask you to choose between those two outcomes — with Gecko, you can have both.
Your expertise is better invested understanding how call campaigns work for your institution specifically. So spend your time there, not wasting effort creating reports that we can provide straight out the box.
10x call campaigns are built from incremental gains in multiple different areas. So every Gecko feature is built to maximise the number of productive conversations per hour of call time.
Ditch the hot-desking rota and cubicles, and free your callers to reach out after-hours. When you can make calls from any laptop, at any time, then you can prioritize the times when your targets are free to chat — and that’s how you get yourself into more productive conversations.
Whether you’re following-up after an event or chasing down documentation, calling from smaller, granular call lists means your team’s spiel will be bang on-point (see point 20, on scripts, below). Trust us, it works way better than huge lists with zero segmentation.
In a world where most students don’t pick up, you gotta be rescheduling calls automatically. Having a few at bats with every prospect, rather than giving up after a single attempt, means you’ll avoid leaving a ton of conversations on the table.
If manually dialing numbers is so 2010, then printing call sheets is so 1910. Today’s call lists can update dynamically, so you can be sure your data is up-to-the-minute accurate.
Every call is different. But who to call, what to say, when to dial and how to follow-up can be built into a process that’ll help even your non-superstar callers have tons of kickass conversations. And the best part is once you have a process that works, you can just rinse-and-repeat for the next campaign/caller/use-case.
There’s zero need to pause and think who you’re going to call next, and you can be 100% sure that your teammate isn’t trying to call the same students.
Calling into the void is a fast-track to mediocre results. But when a student knows to expect your call — and even has your number saved — then you’re giving your campaigns the best chance of success.
The best are always getting better. And with a structured way to host, update and analyze different call scripts, that’s what colleagues will say about your call team.
Not every call is the offer of a full-ride scholarship. But if you’re a student who is on the fence, speaking with a caller who knows your situation can reinforce that gut feeling that you’re making the right decision.
With Gecko, a full student record is on-screen whilst dialling, so callers can make your prospects feel heard.
Why not reach out for a chat with our team? We can:
It has (not yet) been scientifically proven that scripts can decrease the ramp-time of new callers by 1,000,000%. But it’s definitely true that having a dynamic crutch for support, wherever the conversation may go, is a win-win for newbie callers and the students they’re speaking with.
Practice scripts, practice contacts, and practice campaigns gives your team the autonomy to pair-up and coach themselves. Plus, playing the call recordings back means they can identify which areas need a little more work.
Help callers learn from the best, then watch them become the best. Being able to point to plentiful recordings of kickass calls is a cheat code for helping your team improve their call-craft.
It’s not just about metrics and productivity. Everyone wants to enjoy their work — and student callers are no different. Why not send this next section to them, and see if they’d enjoy working from Gecko?
Ditch the pen and paper, and take notes you know your boss will want to hear about. A drop-down here, a multi-select there — and if you’re a pro, you’ll get it done before the call even ends.
Fire up your laptop from your dorm room and reach students when they’re most likely to pick up. Then say goodbye to trekking into the office just to get your calls done.
Seriously, wifi and a laptop is all you’ll need. And there’s nothing to install. Remote work #FTW.
Ain’t nothing worse than jumping off a great call and taking tiiiiiime to get to the next one. Most follow-ups can be automated with a couple of clicks, then you’re on your way to the next convo.
Scripts help you stay on point and flow with the conversation, but still allow your personality to shine. And they’re super-useful for keeping you on track when you’re switching between different call types.
