Engage students across dozens of channels, then sync data to Slate, Ellucian & Salesforce.
As technology has made communications faster, attention spans have become shorter. Gecko Live Chat is designed for colleges and universities, and means you can respond to student inquiries instantly and accurately. It collates messages from multiple channels and delivers them all to a single, easy-to-manage inbox. And when used in tandem with our AI chatbot module, you’ll never miss an opportunity to engage with students.
As technology has improved so have student expectations. Day-to-day, we all enjoy instant communication when we’re speaking to institutions or even shopping online. Give your students and prospective students that same great experience.
We’ll help you create Live Chat that fits with your institution’s visual identity, and we can even help you use your mascot to build a personality that enhances your messaging.
Save time and better manage your conversations with one consolidated inbox. Whether students reach out to you on Facebook Messenger, via text message, or over live chat, you can manage your conversations from one place, so no student ever falls through the cracks.
Our smart workflow tools let you know when an inquiry has been handled and who has handled it. You can also easily re-route messages to the right person so your student gets the best quality interaction every time they get in touch. You can even stay in the loop on your team’s conversations while you’re on the go with our smartphone app.
All our technology is designed to integrate seamlessly with your existing technology, including your CRM. For Live Chat, that means you can tie your conversations to the overarching goals of your institution. You can also track how one-to-one conversations influence things like applications and enrolments. Plus, you can use information from your CRM to build a profile of the student you’re chatting with, which leads to more meaningful conversations and encourages the best possible outcomes.
