Cloud Call Center for Higher Education - universities and colleges

Fast and efficient call app

Achieve consistency across all your calls

Never miss a follow-up

Purpose-built call app

Making calls with our custom-built call app is quick and easy. No more splitting call lists into a dozen excel files, scrolling through data to find who you need to call next, dialling by hand, or having to manually record who picked up and who didn’t. Simply click and speak.

Customizable scripts for call agents

You can walk agents through call scripts to ensure they are showing your institution in exactly the correct light. Scripts not only keep call agents on track, but also allow them to capture data from the call in real-time. No more time spent typing up notes after the call.

Automatic follow-up comms

Gecko helps make sure no students ever fall through the cracks with the option to trigger follow-up communications at the touch of a button. Great for those ‘we missed you and we’ll try again tomorrow’ texts, or automatically sending an email requesting an update if you have a wrong number.

Easy and scalable

Cloud Call Center technology is super simple. Student workers or staff will be up and running in no time with minimal training. Plus, with Gecko, all your agents need to make successful calls is a laptop and a headset, which means they can call students from anywhere. It makes scaling up a successful call team painless.

Gecko connects with your existing technology

All our technology is designed to integrate seamlessly with your existing technology, including your CRM. For Cloud Call Center, that means you can tie your conversations to the overarching goals of your institution. You can save all call activity such as recordings and call outcomes as well as capturing any specific data from the call and using it to enrich the student’s record in your CRM.