Engage students 24/7, without needing to babysit your AI.
Requires zero upkeep
Leverage existing content to power your chatbot, and reduce the time your staff spend on chatbot maintenance.
Assists students 24/7
With the majority of queries being handled out-of-hours, start your Monday morning with an empty inbox.
Retain human oversight
Review every message sent by your bot (in real time), ensuring your team has full visibility of each conversation.
Leverage ChatGPT + IBM's AI in tandem, and fallback to humans when you need to
60% of messages handled by our chatbot fall outside of working hours
Create a personality-filled chatbot that enhances your brand
Like having your own call center
Gecko chatbot handles all those frequently asked questions that fill up your email inbox and steal the hours from your working day. It means you’re free to take a more impactful and strategic approach to communication.
Handle questions from anywhere 24/7
Technology means we’ve all come to expect instant answers – any time of the day or night. Our chatbot handles hundreds of inquiries simultaneously from multiple channels, including Facebook Messenger, Twitter, SMS, and web chat.
Building the bot that’s right for you
Our implementation team unlocks all your institutional knowledge, so your chatbot becomes your most knowledgeable new employee – one that never sleeps! And we can plan, build and train your team in using your new chatbot all in one week.
Intelligent handover to humans
On average, a chatbot handles more than 95% of inquiries without any human input. When it comes time to involve a member of your team, we route student messages to the correct individual, and make it easy for your team to manage your workflow.
Every inquiry is an opportunity
We understand that while students enjoy more choice than ever before, institutions are faced with the challenge of delivering more – often with fewer resources. Our chatbot frees up your time, so you can concentrate on more strategic tasks, and spend your time nurturing relationships rather than battling through your inbox. We make sure no student inquiries are missed and give every student the opportunity to ask the questions they want answered.
Key features:
- Always on 24/7
- Gets smarter with every conversation
- Build your brand
- Fast installation & training
- Multi-channel
- Hands-off to humans
- Intuitive & easy to use
- Code-free customization
Find out how our chatbot helps solve some of Higher Educations' biggest communication and admin challenges
We'll help you configure your bespoke solution from seven flexible technologies:
