Our customizable bots handle the heavy-lifting, answering questions, capturing leads, registering students for events and more. This frees your team to focus on valuable one-to-one dialogue.
We’re channel agnostic. Whether your students reach out on Facebook Messenger, via text message, or over Live Chat, one bot can engage in hundreds of simultaneous conversations (and knows when to hand-over to a human).
With an integration to your HigherEd CRM, you can tie conversations to institutional outcomes. When you can track how one-to-one conversations influence downstream metrics like applications and enrolments, no-longer will messaging be labelled as a cost-centre.
Bots enhance human-to-human communication; but they’ll never fully replace it. Whilst bots can handle many conversations in their entirety, sometimes a student just wants to speak to a real person.
When that time comes, we ensure the student’s message is routed to the correct individual, and then we make it super-simple for your team manage their workflow.
Our bots are modular, like building blocks — and can be trained to manage lots of different tasks. This means you can create super-focused bots to handle specific use-cases or scenarios.
Here’s a few ideas for how you could use your bots.
Automatically capture leads from any channel, and sync them to your CRM — with no need for human contact whatsoever.
Answer questions when the team are out of the office. Or, capture a student’s contact details and explain that your team will follow-up when they return.
Instruct a bot to assist your recruiters in handling dialogue with students after your recruitment fairs.
Allow visitors to ask questions when they’re physically on-campus. Bots can handle common questions — and humans can take care of the rest.
You no-longer need to send a student to a specific page to capture an inquiry or register for an event. Instead, do it from any page on your website.