The University of Glasgow is the Times Higher Education University of the year and has recently risen two places to 14th in the UK and remains 2nd in Scotland. Making sure students are engaged at every step of the admissions process and beyond is a priority for Glasgow.
The question for Glasgow was: how can we quickly and easily manage the simple inquiries from our students, so our admissions team has the capacity to handle more complex student engagement?
That’s where Gecko comes in. Since partnering with Gecko in November 2020, Glasgow has been able to manage 12,723 student inquiries with no additional staff support.
Historically Higher Education has been behind the curve of digital innovation uptake and in bigger institutions, like Glasgow, it can be difficult to make a change, with traditional ways of working staying central to decision-making.
