1) Prepare early and have plan B, C, and D
In our 10+ years of experience in Clearing, we know our customers have experienced phone lines going down and CRM systems failing – on their busiest day! Sound hectic? Read on…
Having a strong system, backed by technology and automation, that underpins your clearing process means you have a backup if things go wrong.
2) Automate everything you can
You can automate your workflows and your follow-up communications with students so they receive an instant personalized email or SMS, with relevant and timely information, providing the student with the right impression of your university.
3) Create simple call scripts
Whether you are using an internal team, academic staff, or trained callers on results day, make sure that everyone is set up with their appropriate access to systems. Taking the time to train staff ahead of time and map out the questions you need to see on the call scripts is crucial, so when academics come to decide on whether they are accepting or rejecting the applicant, it is simple, in a high-pressure environment.