Instant Conversations That Convert
Engage website visitors in real-time with branded live chat available across all your digital properties. Seamlessly blend AI and human support to capture leads, answer questions, and guide students 24/7.
Available everywhere
Deploy on public websites and authenticated portals to engage students at every touchpoint.
AI-human hybrid
Let AI handle routine inquiries while humans provide the personal touch when needed.
Smart lead capture
Use pre-chat forms to capture contact details and route to the right team or bot.
Missing opportunities to connect?
Here's what we're hearing from partners about their website engagement challenges.
Anonymous visitors
Website visitors leave without identifying themselves or expressing their interests.
Limited availability
Chat only on certain pages or not available in authenticated student portals.
Poor mobile experience
Chat widgets that don't work well on mobile devices where most students browse.
Wrong team responds
Inquiries go to the wrong department without proper routing capabilities.
All bot or all human
Either overwhelming staff with simple questions or frustrating students with limited bots.
Generic appearance
Third-party chat tools that don't match your brand and feel disconnected.
Branded Chat Everywhere Students Are
Deploy customized live chat across your entire digital ecosystem—public websites, student portals, and mobile interfaces. Create a consistent branded experience that matches your institution.
Deploy Everywhere
Available on public pages, student portals, and optimized for mobile devices.
Brand Customization
Match your institution with custom colors, logos, and welcome messages.
Smart Configuration
Set different behaviors, routing rules, or bots for specific pages or sections.
Convert Visitors into Known Contacts
Use intelligent pre-chat forms to capture visitor information, qualify leads, and route conversations to the right team or specialized AI bot based on student needs.
Smart Pre-Chat Forms
Capture name, email, program interest, and custom fields before chat starts.
Intelligent Routing
Direct inquiries to admissions, financial aid, or other teams based on responses.
Lead Qualification
Automatically identify and prioritize high-value prospects for immediate attention.
Perfect Balance of Automation and Personal Touch
Seamlessly blend AI chatbot efficiency with human expertise. Let AI handle FAQs while humans focus on complex inquiries, with smooth handoffs that feel natural.
Integrated AI Chatbot
AI answers instantly using your knowledge base, available 24/7.
Human When Needed
Students can request human support or be intelligently escalated.
Contextual Handoff
Full conversation context transfers when switching between AI and human.
Part of Your Complete Engagement Platform
Live Chat works seamlessly with other Gecko modules for a unified student experience.
Shared Inbox Integration
Chat conversations flow into your unified inbox alongside emails, texts, and social messages.
CRM Data Access
View complete student profiles and history during chat conversations.
Workflow Automation
Trigger automated campaigns based on chat interactions and captured data.
Questions smart folks like you asked about our Live Chat
If we were in your shoes, these are the questions we'd ask.
Supporting Teams Across Your Institution
Our Live Chat solution enhances support operations across multiple departments, helping each team better serve their students.
Admissions
Provide immediate assistance to prospective students exploring programs and application requirements.
Financial Aid
Guide students through financial aid processes with real-time support and document sharing.
International Recruitment
Support international students across all time zones with 24/7 chat availability.
Student Services
Offer instant support for current students with questions about campus resources and services.