Using Your Chatbot to Share Important Updates

SMC coronavirus chatbot update

If your institution doesn’t already have a web page dedicated to information on the coronavirus/COVID-19, odds are that you soon will.

With admissions events being cancelled, courses moving to online-only delivery, and a seemingly endless amount of daily updates from campus leaders, it’s important to make sure that your school’s communications channels are joined up.

Chatbots are an important part of an institution’s digital engagement channels and should be used in conjunction with website content, social media posts, and email communication. Schools using our chatbots have already seen questions come in about the coronavirus as students, staff, and faculty seek out information specific to their campus.

Keeping your community informed

For our chatbot clients, we suggest the following steps be taken to train your bot to respond to coronavirus/COVID-19 questions:

  • Step 1: Create an answer for any time someone asks about Coronavirus or COVID-19. (Invoke a skill so that you can link to a URL.)
  • Step 2: On your main skill tree, add a suggested answer that invokes the answer or skill you just created.
  • Step 3: Edit your intro message to include a statement that informs students that they can get updated information on coronavirus by typing “Coronavirus”
  • Step 4: Create a “coronavirus” tag so you can keep track of all chatbot activity related to these questions.

SMC coronavirus chatbot

Please let us know if we can help

Reaching as many people as possible with information on a variety of platforms (web, SMS, Facebook Messenger, Twitter DM and WhatsApp) is a priority during a crisis and our artificially intelligent chatbot is ready to assist your community 24×7/365.

Our chatbot clients can contact our Customer Success team if they need any additional assistance with suggestions for chatbot training to respond to coronavirus/COVID-19 questions.

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