University of Southampton: 5 tips to prepare for Clearing
In 2016, CRM Manager, Aimee Ellis was responsible for successfully implementing a new technology focused approach to Clearing at the University of Southampton -in less than a month! Aimee has taken time out to provide us with her top tips to prepare for Clearing.
1. Start as early as you can
You’ve talked about Clearing for months, so now it is finally here, it is in your best interest that everything goes to plan. Test your process end to end from the point of view of a prospective student. It is only by putting yourself in the student’s position that you are able to identify and tweak any problems.
2. Train early (but not too early)
Some members of staff may be using the system every day and others may be using it for the first – and potentially the only time. It is crucial that you provide everyone with training and schedule your training for the right time.
At the University of Southampton, training takes place over multiple sessions the week before Clearing, this means that your team can attend as many sessions as they need to feel prepared for Clearing.
Practicing your process in a training session can – and will – be very different to the day of Clearing. Make sure that you provide your team with easy to digest documentation that will reiterate their part in the process, this will put their mind at ease and free up your time on the day to focus on students!
4. Arrive early & check – everything!
It seems like an obvious thing to say, but check and then check again – just for your own peace of mind.
5. Book a holiday
Clearing can be a stressful time for staff as well as prospective students. Answering calls from nervous students can take its toll, make sure you have something to look forward to. Whether that is a spa day or a week-long holiday, you will deserve it and it is always nice to think about your impending holiday when the calls get a little bit stressful.
The University of Southampton is a public research university and is a founding member of the Russell Group. The university is regularly ranked in the top 100 universities in the world and was recently ranked 8th in the UK for research intensity.