Successful 2019 for GeckoEngage
Year in Review: A Very Successful 2019 for Gecko Engage
Well, what a year 2019 was for GeckoEngage – it was huge! Not only did our company grow, our product range expanded and our customer base increased too. It was full steam ahead at Gecko HQ last year, and we really reaped the rewards of all that effort. On top of securing £2 million of investment that will help to facilitate our growth strategy, the Gecko team enjoyed multiple other wins throughout 2019.
Partnering for Success
We really do see our customers as partners, and we’re excited to work with existing and new customers alike to ensure that they are getting the very most from their GeckoEngage products.
We started working with more than 20 new customers in 2019, and over 40 existing clients expanded their use of our technology by adding new products to their Gecko solutions.
Our new partners span both the United Kingdom and the United States and include Coventry University, York St John University, Heriot Watt University, Georgia Southern University and NYU. Welcome to the GeckoFamily!
From Tiny Acorns
Any company is only as good as the people who make up the team, and here at GeckoEngage we have a strong culture of friendliness, collaboration and innovation that all of our staff thrive within.
During 2019 our team grew significantly, with new Geckos joining the company in both the UK and, for the first time, in the US. Headcount doubled across the course of the year, from 20 Geckos at the start of 2019 to 40 at the end of the year.
It was with great delight that we welcomed our first colleagues Stateside in June, with a total of six new Geckos in the United States by the end of 2019, a seventh starting in January 2020 and more to come as we move through the rest of the year.
More people to welcome to the GeckoFamily!
Hard Work Behind the Scenes
Right across 2019, the majority of our development resource has been dedicated to enhancing the GeckoEngage Visit, Capture and Talk products. To ensure that our users have the best possible experience when working with our software, our team have been focussed on underlying performance improvements to make the system faster and easier to use. We’ve also spent a lot of time reviewing feedback and, in the last eight weeks of 2019 alone, the Gecko engineering team resolved more than 80 bugs!
We also carried out LOTS of work on new features and improvements to existing ones; the latest blog from our Brian gives plenty of detail on all of the many happenings with our products last year.
All About That Bot
In March, GeckoEngage launched a chatbot to complement our live chat product and we’ve been blown away by the uptake and success of our latest innovation. Over just nine months, 13 universities have adopted GeckoBot and it’s being used across Admissions, Finance, IT, Housing, Careers Services, Student Services and a host of other functional areas within higher education.
Results for our clients have been phenomenal, with each instance of GeckoBot answering up to 96% of student questions fully within one week. In the past 30 days alone, our bots have sent nearly 20,000 messages to students. Twenty thousand!
The amount of time saved by university teams via the chatbot answering routine, repetitive questions has been pretty impressive too; averaging at 135 hours per chatbot in the past 30 days. That’s over 19 working days freed up every month for each university using GeckoBot!
And, the most joyous thing about GeckoBot is that, over time, the AI-powered technology keeps on learning; providing more answers and saving more time as its knowledge-base grows. How many working days per month will our partners be saving in a year’s time?
2020 is shaping up to be another big year for GeckoEngage, with ambitious growth plans complemented by further investment in our team and in product development. There will be continued recruitment across all of our teams, bringing the total number of Geckos up to almost 70 by the end of the year and ensuring that we deliver continued customer and product success throughout the coming year.
A huge thank you to all of our customers for their continued support – we can’t wait to see what 2020 brings and we are here for you, as always, to help with supercharging your student engagement 🙂