With today’s feature release, GeckoChat customers now have more control over how to trigger their chat widget — and that opens up a ton of new possibilities…!
The Tech Bit
Until now, the GeckoChat widget automatically loads with every new page view. But from today, you’ll have more granular control over when you want the widget to appear AND what you want the widget to do once it has appeared.
(This is all controlled through HTML on your page, or via the URL of the page in question. For more details on how to set this up, check out Adrian’s article here.)
This might sound a bit cryptic, so let’s look at a few examples of how this might be useful.
Launch the widget at the click of a button…
You can now trigger the chat widget to appear only when a specific button is clicked. This has been specifically requested by clients who want to allow students to initiate a conversation only in certain situations, such as clicking a support link.
…and also assign the conversation to a selected user
That’s cool, but let’s take it a step further. Once you’ve triggered the chat window, you can also assign the conversation to a specific Chat user (or team).
This could be used to encourage students to reach out to their territory Admissions Counselors directly, using a page like this: