# CRM built for student engagement Source: https://geckoengage.com/ ## CRM built for student engagement Bring together student conversations, data and touchpoints in one place. Trusted by 170+ institutions to support millions of student interactions each year. Request a demo [Request a demo]() ![Gecko CRM: contacts, conversations, events and in-app calling]() [Learn more]() ## Used by universities & colleges worldwide The challenge ## Teams are under pressure You are expected to deliver better student experiences with shrinking budgets and outdated tools. The gap between expectations and reality keeps growing. ## Doing more with less Teams are expected to support more students with the same time and budget. ## Systems that don’t connect Student information is split across tools and teams. ## Legacy platforms slowing teams down Hard to change and limited in what they can support. ## Rising expectations for instant answers Students expect fast answers, including outside office hours. ## An inconsistent student experience Students repeat themselves and get mixed messages. ## Manual admin taking over Time goes on updates, exports and spreadsheets. The Solution ## How Gecko helps Gecko brings together student conversations, follow-ups and data so teams can spend less time on manual work and deliver a more consistent student experience. AI is built in where it helps most. ![Gecko conversations and an illustrative automated Open Day follow-up]() ## One place for student conversations Bring email, text, chat and calls into a single shared inbox. Every interaction is connected and easy to pick up, so nothing gets missed. ## Less manual work for teams Automate routine enquiries, follow-ups and admin tasks, and reduce reliance on spreadsheets and workarounds. ## Faster support at any time Give students quick answers day and night, with clear handover to your team when a human touch is needed. ## Consistent student experience Students get the right information across every channel and do not have to repeat themselves. ## Flexible data that fits your setup Manage student data in Gecko or keep it in sync with your existing CRM, depending on what works best for your team. ## Visibility teams can act on See what has happened, what is next and where engagement is working across the student journey. ## We’re not tech outsiders guessing what teams need. We’ve focused on student engagement for over a decade. Proven Track Record 14+ years supporting education 170+ institutions worldwide 200m+ student Interactions Jack Walsh Gecko is like having an extra team member supporting our recruitment activity. It enables us to deliver targeted communications at scale with a small team. UK CRM Co-ordinator, Northumbria University ![Northumbria-logo-quote]() Integrations ## Works with the systems you already use Gecko works alongside your enterprise CRM to support the work it was never designed to handle ## Slate Use Gecko alongside Slate for messaging, events and enquiries, while keeping Slate as your core CRM. ![Slate by Technolutions]() ## Salesforce Use Gecko alongside Salesforce to manage student conversations and follow-upr ![salesforce-logo]() ## Ellucian Use Gecko alongside Ellucian systems to support day to day student interactions. ![Ellucian]() Who We Serve ## Supporting teams across every campus From admissions to alumni relations, Gecko helps teams manage student engagement through the whole lifecycle [Supporting teams across every campus]() ## Admissions & recruitment Respond to enquiries faster, run events and nurture prospects with simple multi-channel journeys ## Student services Offer 24/7 support with chat, manage requests and keep a clear view of each student across teams ## International recruitment Support prospects in 50+ languages, handle time zone gaps and guide students through key steps ## Career services Keep students engaged with timely texts and emails, plus chat support for quick questions ## Graduate admissions Manage complex application workflows, coordinate communications and support longer decision cycles ## Community colleges Scale personalised engagement without adding staff, improve follow-up and support retention ## Online education Support remote learners 24/7, handle course enquiries and keep engagement consistent across cohorts Working together ## Ongoing support you can rely on We stay involved beyond implementation, with practical support and training that helps teams get value quickly and keep improving. ## Hands-on onboarding We work with your team to set things up properly, connect your systems and get you live with confidence. ![A practical onboarding checklist for a university team]() ## Training that fits your team On-site training, clear documentation, live sessions and self-serve resources so teams can learn at their own pace. ![Live training practical guides and learning resources]() ## Support inside the platform Get help without leaving Gecko, with fast responses from people who understand how your institution works. ![An example support conversation about event reminders]() [Browse all entries]() Case Studies ## Real results from real institutions See how universities and colleges use Gecko to improve the student experience, boost efficiency and support enrolment growth TESTIMONIALS ## Don't just take our word for it... See what professionals at leading institutions have to say about their experience with Gecko's AI-powered platform. FAQ ## Questions that actually matter Get straight answers about how Gecko transforms student engagement—no marketing fluff, just the insights you need to make an informed decision. ## How is this different from just adding a chatbot to our website? Most chatbots are isolated tools that answer questions. Gecko's AI is connected to your entire engagement ecosystem—events, emails, texts, calls, and portals. When a student asks about an event, the AI can register them, send confirmations, add them to reminder campaigns, and update your CRM—all automatically. Plus, when you run text campaigns, AI can handle all responses 24/7, getting students unstuck and moving them forward without human intervention. It's the difference between a chatbot and an AI-powered engagement platform. ## We already have a CRM (Slate/Salesforce/Ellucian). Do we need to replace it? Absolutely not. Gecko respects your CRM as the source of truth while adding deeper functionality. We sync bi-directionally through automated workflows, so you keep working in your CRM while gaining access to AI chatbots, advanced event management, unified communications, and more. Think of us as a powerful extension, not a replacement. ## How quickly can the AI learn about our specific institution? Our AI can be trained on your institution's data in just a few hours. We start with automated website scraping for speed, but also ingest data from your knowledge bases, internal documentation, PDFs, and other sources to create comprehensive understanding. Unlike traditional implementations that take months, you can have a fully functional AI chatbot answering questions about your specific programs, policies, and procedures within a week. The AI automatically updates as your content changes, so it's always current. ## What kind of ROI are institutions actually seeing? Our partners report up to 100% of inquiries handled automatically by AI, with 60%+ of inquiries coming outside office hours when staff aren't available. They see 40% reduction in time spent on manual tasks, and measurable increases in event attendance and application completion rates. One institution saw their inquiry-to-application conversion rate increase by 23% in the first year. The platform typically pays for itself through efficiency gains alone. ## How can multiple departments across campus all leverage Gecko? Beyond our role-based access controls, we can set up multiple Gecko instances so each department has their own users, workflows, and integrations. Admissions gets their own setup, Student Services has theirs, International Recruitment has theirs—each team manages only their own processes while still connecting to their wider campus systems. This gives every department the benefits of AI and automation without the politics of shared workflows or the headache of managing other teams' configurations. ## Can this handle our data privacy and GDPR requirements? Yes. Gecko is built for Higher Ed's strict compliance needs. We offer customizable consent management, data retention policies, and full GDPR compliance. All data is encrypted, access is role-based, and we maintain detailed audit logs. We've been trusted by institutions globally for over 13 years. ## How does multilingual support actually work if our content is only in English? Our AI can communicate in 50+ languages even when your knowledge base is entirely in English. When a student asks a question in Spanish, Vietnamese, or Arabic, the AI understands the question, retrieves the relevant English content, and responds fluently in the student's language. This opens doors to international recruitment without translating thousands of pages. ## What happens when the AI can't answer something? The AI seamlessly hands off to human agents through our unified inbox, providing a complete conversation summary so your team has full context. The handoff is smooth—students don't have to repeat themselves. Plus, humans have complete oversight with easy access to every message the AI sends, so you're always in control. Every interaction helps train the AI, so it handles more queries over time while maintaining quality standards. ## How much ongoing maintenance does this require from our team? Minimal. The AI updates automatically through website monitoring and data integration. Workflows, once set up, run themselves. Our Customer Success team provides ongoing support and best practice guidance. Most institutions find they spend less time maintaining Gecko than they previously spent managing just their email campaigns. ## Want a quick, self-service demo of what our AI can do? In 60 seconds we'll train our AI using your institution's data, then you can test how well it handles student interactions! Try it now [Try it now]()