Live Chat in Numbers
As a follow up to our recent blog where we illustrated chatbots-by-numbers, we’ve also pulled together some stats that underline the benefits of live chat technology – the website widget that allows your reps to answer questions from visitors as they browse your site.
Live chat and chatbot technology go hand-in-hand; with a chatbot answering routine inquiries and passing to a human team mate based on level of complexity or at the visitor’s request.
We’ve done some research into the benefits of using live chat; scroll on to view the numbers.