How do chatbots work? We got our Head of Implementation to answer [Cont]

[Interview: Pt 2]

Last week Jonny Richardson, our Head of Implementation highlighted some need-to-knows about chatbots, like how to train them up (just like any other new hire on your team) and how the bot can simply handover to a human if a student would like.

In part 2 of the interview, we are going to cover some more frequently asked questions around chatbots. Ready? Here’s the Chatbot 101 🤖

Do you need a developer to build a bot?

Good grief, no. Your bot will be at its absolute best if trained and taught by you and your team. That way your voice, style, and knowledge will permeate through its responses to its very identity. GeckoChat (our messaging + bot platform) is incredibly easy to use. The feedback we’ve had on every implementation we’ve done is that using it is fun! That’s seldom an adjective associated with implementations. If you have the technical ability to be able to switch on your laptop and check your emails, you’ll be more than skilled enough to build a bot – honestly 😃

Will bots replace humans in higher ed?

Did calculators replace accountants…? It’s the same principle here. Bots help automate the slow, laborious tasks, saving you time and allowing you to focus on what matters.

Why are chatbots a good opportunity for higher ed?

It’s not often that something comes along that demonstrably improves not only the student experience (a sub-1-second response to a question asked at 11 PM on a Friday, anyone?) but also saves you and your team an incredible amount of time. It might sound too good to be true, but it isn’t. Bots are here to stay. They take very little time to set up and the rewards they yield are instantaneous. The real question is when do you want to start benefiting from them?

Well, there we have it, folks, your quick guide to chatbots from our Head of Implementation 💥.  If you would like to learn how to build a bot in just 30 minutes (it could save your team 3 days of work in a month, on average!), 👉  check out our ‘Zero to Chatbot in 30 minutes’ webinar.

Still have questions about what a chatbot is? Not sure how to use a chatbot in your institution? Schedule a demo with our team today and learn how a chatbot can add to your institution’s student success efforts.

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