Human versus Chatbot – what works best?
With chatbots becoming more and more prevalent across customer service in multiple industries, what are the use cases where a...
- 24th May 2019
Product Update: Export Templates
It's not every day a new feature gets an audible gasp from an audience. But that's exactly what happened when...
- 17th May 2019
Student experience is a big deal, but what about the staff experience?
It goes without saying that higher education institutions’ priorities are often laser focused on the student experience, and with good...
- 16th May 2019
Key campus event metrics — and how to improve them
Taking a scientific approach and getting really analytical about the factors that affect your enrollment funnel has, historically, proven challenging...
- 13th May 2019
Product Update: Embeddable Events
If you're managing your events through Gecko (or planning to) we've just released a new feature that will reduce your...
- 9th May 2019
Product Update: Triggered Live Chat Workflows
We've just released a new feature for Chat, which should entice more students to start a conversation with your team...
- 30th April 2019
5 ways to stand out at HigherEd recruitment events
Standing out and making a lasting impression on prospective students (for the right reasons!) at increasingly overcrowded recruitment events is...
- 23rd April 2019
Relative workflows: Event automation made simple
Hands up if you're a fan of event automation...? 🙋🙋♂️ If so, I have a product update to share that...
- 17th April 2019
Product update: Deeper Salesforce integration, new Chat app, and more!
We're delighted to kick-off April with a plethora of major product updates! *Updated* - Salesforce Integration Update It's a good...
- 11th April 2019
4 social messaging trends HigherEd leaders need to know about — and why they’re relevant
The world is growing more mobile first by the day. A whole generation is starting to live their lives on...
- 9th April 2019
WhatsApp comes to GeckoChat! 🙌🦎
Over 1 billion users are sending 65+ billion WhatsApp messages EVERY. SINGLE. DAY. And starting today, you can incorporate WhatsApp...
- 4th April 2019
Transforming your Admissions team’s workload with a bot
Welcome to part 2 of our series of posts looking at the rise of bots in communications. We previously looked...
- 1st April 2019
The Rise of Bots in Communication
Welcome to the first post of a 2 part series where we start by getting to know bot technology and...
- 22nd March 2019
GeckoForum Hackathon Release
We held our very first hackathon at the second GeckoForum on the 5th of March and we are excited to...
- 14th March 2019
Product Update: GeckoBot has arrived! 🤖🚀🦎
We're pleased to announce that we launched GeckoBot yesterday at our customer forum here in Edinburgh! GeckoBot can answer questions,...
- 6th March 2019
