Chatbots are the ultimate tag team champions. They let your admissions staff focus their time and energy on the more complex inquiries and tasks, while the bot picks up the simple, repetitive questions from students.
It’s pretty simple, if the chatbot doesn’t know the answer, a member of the team can hop in to assist when needed. When someone from your team steps in and replies it creates a ‘training opportunity’ (more on that below 👇), so the bot learns and gets smarter every time 🤓
Whether it’s admissions, financial aid, IT Helpdesk, or any other functional area, many colleges are launching chatbots to enhance student experience and make their institutions stand out.